My rights regarding the accessibility of products and services
Consumers, including those with disabilities, have the right to products and services that are accessible.
A consumer is a natural person who purchases a product or uses a service for purposes unrelated to commercial, business, craft, or professional activities.
The law applies to certain products and services.
Consumers have the right to receive clear and legible information, such as instructions, descriptions, or labels. This information must be understandable and available in various forms, such as text, sound, or images. It should be prepared in such a way that it can be easily read, heard, or seen.
If a product or service enables contact or communication, consumers have the right to use different forms of communication, such as voice calls, real-time text, or video. The idea is that everyone can choose the method that suits them best.
Consumers have the right to use products and services together with assistive tools, such as screen readers, hearing aids, or text enlargement software. Products and services should work well with such technologies.
If a consumer notices that a product or service does not meet accessibility requirements, they have the right to file a complaint with the business entity. They may also notify the President of the PFRON Management Board –this is called a “notification.”
For more information on how to file a complaint and notification, see the “Pursuing claims” tab.