Activity report of the President of UKE on out-of-court consumer dispute resolution (ADR) in 2017 - Office of Electronic Communications

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Activity report of the President of UKE on out-of-court consumer dispute resolution (ADR) in 2017

Activity report of the President of UKE on out-of-court consumer dispute resolution (ADR) in 2017

Unfair practices of commercial agents, premium rate SMS, change of contract terms and conditions inconsistently with the arrangements made during a phone call or failure to recognize claims due to a damaged postal item  – these are just some of the problems reported to the President of UKE by consumers in 2017.


The President of UKE conducts out-of-court consumer dispute resolution proceedings in the scope of telecommunications and postal services (ADR). Such proceedings aim at amicable settlement of disputes between consumers and service providers, which is based on goodwill and the parties’ willingness to reach an agreement. 


We invite you to read our 2017 report on ADR.

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